Onshore or Offshore Document Management?

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If you have already determined document conversion is right for your company, you may be struggling with whether to hire a document management company that handles the processes onshore or offshore. There are notable differences in structure and cost, but also of importance is the confidential nature of your document conversion project. With all the particulars, you need to know the benefits of both onshore and offshore document management and document conversion.

So what’s the difference?

Onshore document management is recommended if you have a project of critical nature that is highly sensitive or when shipping options are limited. When requesting onshore work, your documents stay in the possession of the company you select. Many clients have end users send their materials directly to the document conversion company. One such example is donation payments being made to a charity. It would make the donor feel uncomfortable mailing a check to China for processing. Projects handled onshore receive the benefit of instant feedback regarding the project. However, you pay more for the project to be completed in the U.S.

When conditions are right, offshore document management has its benefits. Those conditions can be turnaround time, pricing and shipping options. Economical benefits are one of the key reasons to outsource part of your document conversion project to another country. By doing so, you receive access to the same advances in technology, while enjoying cost savings. Outsourcing such portions of your project will get you fast and accurate results. Offshore can be just as reliable and secure as domestic work.

Many countries where such projects are outsourced, like India and the Philippines, employ English speaking workers. These employees are well-versed in document management services and understand the ins and outs of project specifics. The quality of their work is still high, while being overall less expensive.

Some organizations offer a hybrid approach where you interact with U.S. based project managers and have your work shipped to a domestic facility. Organizations that employ this structure greatly reduce your frustration when working with strictly offshore companies due to language and time zone barriers. Whichever method you choose, make certain the document management company you’re working with will keep a copy of the entire project before it is shipped for offshore management. This ensures that in the event of unforeseen events a disaster recovery method in place. Ultimately it is up to you to find a document management company that you are comfortable working with and the methodology used for a successful document management or conversion project.

 
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