FAQ - The Seven Questions We're Always Asked


Location, Location, Location - Where will my work be done?

We live in a global economy and ILM takes advantage of the best people and technology. Many times those resources are here in our offices. Other times they are offshore.

If you require that all of your work remain within our brick and mortar facility we will fill that request.

If you are looking for the best value of accuracy, turnaround and pricing, your documents may be received, prepped and scanned in the U.S., and then sent outside of the country for final indexing.

Regardless where your work is actually performed you will with an ILM U.S.- based Project Manager. ILM is fully responsible the security, accuracy and turnaround time of your job.

Access – How do I get my stuff to you and what if I need it while you have it?

ILM works with clients all over the world and we help facilitate the transportation of source documents to our facility. US Mail, FedEx, UPS, DHL-- we are on a first name basis with all of the major couriers.

If you are in our local Washington, DC area, we can provide one of our vehicles for document pickup and delivery. We can also provide you with mailroom, web or fax services options to facilitate the receipt then processing of your documents.

If you ever find a need to access materials in our possession, simply give your project manager a call. We will retrieve your documents and send them to you in a secure manner.

Hire a Pro? What’s the case for outsourcing versus doing it in-house?

In a word: Focus. All we provide is document and data conversion and document management solutions. We think about data solutions 24/7. This single-minded focus ensures that we stay on top of our industry by using the latest technology and industry best practices.

The benefit to you, our client is 30 years of experience. An application that we use for our not-for-profit lockbox client may be just as relevant for our federal defense agency. By quickly connecting these dots we help our customers get what they want from us – reliable and consistent conversion services at an affordable. What our clients do with their extra time is up to them.

How do I get a quote?

We have yet to have two clients with exactly the same project. ILM offers a “Try Before You Buy” option where you send us a box of your documents. We analyze your project and specifications and provide you with real data that gives you the opportunity to see how the end results will benefit your business. This test helps us to completely understand your requirements and then to build you a custom quotation.

No Surprises - What’s your service guarantee?

Some clients have real-time needs and contract us to work with them directly in their systems. Other clients are more flexible and project completion times are based on scope, document conversion phases, and overall solutions. We work with each client to determine the best solution.

We strive to offer a “no surprises” policy. After 30 years of service, we’d like to say that we’ve seen it all, but as technology changes and companies change, there are always new challenges.

Working with your dedicated Project Manager you will be kept apprised of the status of your project – both good and bad news. If, on the off chance, that we do not have good news, we will contact you once we have determined the cause of the issue and possible solutions. Our promise is that we will work through it together.

Safety First - Is outsourcing my confidential documents safe?

In today’s fast moving world, keeping up with HIPPA or Graham Leach Bliley is a major concern for every organization. We treat our client’s information as if it were our own personal information. Systems and safe guards are in place to ward against unauthorized use. Each client and project has its unique security requirements and therefore each project’s needs are addressed individually.

Who else have you dated? Who have you worked with?

ILM has worked with both large and small organizations in industries as varied as publishing, medical forms, claims processing, litigation support and pretty much everything in between. We are able to provide references for relevant ILM customers who at one time shared your same issues.