How to Ensure Quality Service during Document Conversion

ILM understands the hesitation most clients have when it comes to back-file document conversion.  Depending on how long the process is slated to take, it’s easy for users to get disgruntled because business processes become paralyzed during the conversion.  It’s true that one of the most common bottlenecks in converting to an electronic system is the process of scanning and indexing existing documents while still having access to the information that keeps your business alive.  ILM realizes that your operations must go on which is why we ensure complete access to data even while we are converting it.

Many document management providers perform services that leave clients in the dark while the project is being completed.  ILM believes in a customer-centric approach to all document management solutions.  Here’s how we make the process as comfortable and uneventful as possible for our clients…

1. Processes to Keep Data Secure:  Once it’s in our hands, your data is just as important to us as it is to you.  ILM has strict protocol when it comes to handling your sensitive, confidential documents.  There are several stages your data goes through before the project is complete.  Document preparation and repair, requirement review, production and return of your documents—you can rest assured knowing that your information is secure every step of the way, and the project is being completed correctly, the first time.

2. Solid, Reliable Communication:  ILM knows that there is seldom a document conversion project that goes through production without a single question or point of uncertainty.  This is why we assign a dedicated project manager to each of our clients.  When any questions or concerns arise, clients have a single point of contact.  No 1-800 numbers or long recordings of extensions here.  You can get your project manager directly on the line.

3. After-Sales Support:  Just because your project is complete doesn’t mean that we are no longer available.  We know that clients may have questions regarding various aspects of their conversion project.  Whether it’s a question on indexing or curiosity about how another solution may provide even greater productivity, we are always here to provide assistance and answer questions.

ILM has offered customized document management solutions to businesses for almost 40 years.  In this time, we’ve established a tried and true method for fulfilling client’s requirements in their document management projects.  To learn more about our approach for turning first time customers into long-term, loyal clients, contact us today!

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