The concept of quality is defined by a company’s unique set of quality criteria objectives. In general terms, quality breaks down to what it will take and what must be done to meet consumer’s requirements and expectations. The idea of a quality management system is a compilation of business processes that are based on how a company can obtain and maintain satisfied customers by achieving quality policy and quality objectives. A matured QMS is an intricate framework of the policies, procedures, processes and resources required to guide a company towards quality management.
The ISO 9001:2008 standard is centered on several quality management principles. These principles emphasize customer satisfaction, company motivation and approaches for continual improvement. Using the ISO 9001:2008 standard, a company focuses on providing customers with consistently high quality products and services. Well over a million companies worldwide are ISO 9001:2008 certified, which makes the standard currently one of the most widely used quality management tools.
However, in order to truly evaluate the performance of a company’s QMS, internal audits are essential. These audits are performed by an ISO certifying agency. While some companies gawk at the thought of an audit, it’s important to realize what they bring to the table. It’s also important to remember what it says about your company when you avoid them. Lastly, there are huge advantages for a company that passes an audit and obtains their ISO 9001:2008 certification.
Benefits of an audited quality management system include:
- Feedback from auditing strengthens the QMS
- Generate more revenue from new business
- Improve product quality
- Emphasize a positive company culture
- Boost workplace morale
- Solidify and communicate your company’s processes
- Improve consistency of business processes
- Enhance business reputation
- Achieve quality recognition on an international level
ILM recently recertified for Quality Management System ISO 9001:2008 following an audit by an ISO certifying agency. As a company committed to this method and model of quality management, ILM believes in their practices, and places priority on being a quality-focused, customer-centric organization.