What is ISO and Why is Certification Important?

ISO 9000 is a series of principles, drafted and published by the International Organization for Standardization (ISO).  The series addresses various aspects of a quality management system (QMS) and provides advanced tools and support to participating organizations. Together the principles of ISO 9000 help establish and highlight quality assurance operating systems, and the certification is available to organizations from just about any industry.  Some of ISO’s best known standards are in the ISO 9000 grouping.

The ISO 9001 is a type of ISO standard component that deals specifically with the guidelines that a company must meet in order to complete the certification process as it pertains to quality management systems.  The certification identifies that an organization works consistently and diligently to not only improve the customer experience, but also their overall performance.   ISO 9001 certification enhances a company’s integrity through the emphasis placed on quality services.

Organizations with the certification have a competitive advantage, and this especially helps in maintaining solid relationships with clients, but with new business acquisition as well.   ISO 9001 illustrates to clients and colleagues that your operation is governed by documented and certified quality management standards.  Generally, organizations with this certification experience increased market share and sales growth.

More specific advantages of ISO 9001 include:


  • Improved consistency of services and product performance
  • Superior customer satisfaction
  • Improved business reputation
  • Increased productivity and efficiency
  • Decreased operating costs
  • Improved internal communications, giving way to better workplace morale and job satisfaction
  • Improved client retention
  • Reduced audit requirements
  • Increased market share
  • More opportunities for international business development

Third-party certification body, Quality Systems Registrars, Inc., provided ILM with their ISO 9001:2008 certification in January 2014.  For more information on ILM’s certification, or their custom document management solutions, contact us today.