This case study shows how ILM’s Digital Mailroom workflow supported Virginia Injury Law’s mail intake, document capture, and operational processing.
$75M+
Secured in client settlements
3
Office locations consolidated
Same day
Plaintiff award check deposits
Virginia Injury Law (CrashVA!) has tirelessly advocated for injured Virginians, securing over $75 million in settlements and earning a spot as one of Richmond’s top 10 personal injury law firms. Known for their compassion, empathy, and relentless pursuit of justice, they’ve made a name for themselves across offices in Richmond, Norfolk, and Virginia Beach.
However, as their reputation grew, so did their operational challenges. Their back-office processes struggled to keep pace with the demands of multiple locations, particularly when it came to:
These hurdles were slowing them down and taking valuable time away from their primary focus—fighting for their clients.
“I enjoy working with ILM, especially when it comes to depositing our checks and keeping everything straight. ILM has made my life much easier and is worth the cost…”
Accountant / Office Manager
– Virginia Injury Law
Virginia Injury Law partnered with ILM to completely transform their mailroom operations. By outsourcing these essential but time-consuming tasks, they unlocked a seamless, efficient system designed to handle their sensitive and mission-critical needs.
A secure mailbox with a real street address now receives all mail and packages, ensuring everything arrives in one centralized, reliable location.
Every business day, incoming mail is collected, sorted, scanned, and distributed to the right person for immediate action, eliminating delays.
Plaintiff award checks are scanned, sent for review and approval, and returned for rapid electronic deposit the same day they arrive.
Digitized mail is delivered to the right person across all three offices, ready to act on.
Virginia Injury Law has seen game-changing improvements:
Check deposit and document delivery times have shrunk from days to just hours.
By outsourcing intensive mailroom tasks, their staff is free to focus on priority projects that drive client success.
Centralized, digitized, and secure mail handling has streamlined operations across all office locations.
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