Patient mail handled with the care the record demands.
Outsourcing labor-intensive mailroom and scanning tasks in the healthcare industry results in faster revenue cycles and lower administrative costs, all of which leads to better patient outcomes. Providers and payers trust our mailroom outsourcing and mail scanning services to receive, digitize, and route sensitive correspondence under a HIPAA-aligned chain of custody, so PHI stays protected and nothing waits. It is one digital mailroom service built for healthcare.
Healthcare runs on deadlines and reimbursement cycles. Your mailroom does not always keep up.
Protected health information has to be handled and stored correctly from the first touch.
Claims, EOBs, and correspondence stack up across locations and departments.
Remote and clinical staff can't easily get to physical mail.
What changes for providers and payers once ILM handles patient mail.
Received, scanned, and routed under a HIPAA-aligned chain of custody, with access controlled at every step and a BAA in place.
Sorted, indexed, and delivered to the right department or queue the day they arrive.
Checks and reimbursements separated, deposited within 24 hours, and matched to accounts.
Fielded indexing and OCR so a patient file or claim is found in seconds, not by digging.
One HIPAA-compliant team handles inbound mail, patient records, payments, and outbound claims.
Agency mail received, opened, scanned, and routed to the right office with a documented chain of custody.
Paper, microfilm, and microfiche archives digitized to NARA and FADGI standards, indexed and Section 508 ready.
PHI arrives on paper every day. These are the controls behind our healthcare mailroom and scanning outsourcing, with a BAA in place before the first piece is opened.
ILM handles sensitive records for organizations including St. Jude Children’s Research Hospital, Montefiore Medical Center, and 6 Degrees Health. Read our healthcare mailroom outsourcing case studies.
From the first phone call to the final conversation, the customer service was excellent. These professionals are friendly, knowledgeable, and timely. We were really impressed with the entire experience, especially due to working with sensitive material. Well done, ILM.
Old Dominion University, Office of Counseling Services
See whether ILM is the right fit for your organization’s volume and requirements. A 20-minute call, no pressure. Or call 540-898-1406.
