ILM is an enterprise grade digital mailroom. We receive, digitize, deposit, and deliver your high volume mail. Securely, accurately, and as fast as same day, managed by a dedicated team that knows your account.
Sensitive documents still arrive on paper every day. Checks, claims, applications, legal notices. When a hybrid team and an aging scanner are responsible for it, things slip. And in regulated industries, a missed check or a misrouted notice isn’t an inconvenience. It’s exposure.
Mail sits for days until whoever is around gets to it, and deadlines pass. Bills, claims, and filings don’t wait for your mailroom.
Offices and remote staff, mail scattered across locations, and no single place to see it. Remote employees can’t get to physical mail at all.
Either you’re swamped or there isn’t enough volume to justify dedicated staff. Turnover, absences, and volume swings mean the work stops the moment one person is out.
For 50 years, ILM has handled high volume, sensitive mail for enterprises in insurance, healthcare, finance, and property management. Not a network of package stores with a phone camera. A secure, certified operation with a real person managing your account.
Every client gets a solution built for their exact requirements. No pre made, one size fits all tiers.
SOC 1 Type 2, SOC 2 Type 2, and HIPAA aligned handling. Plus the one most vendors can’t claim: ISO 9001:2015 quality management. Most competitors stop at SOC 2. Quality and accuracy are where we stand apart.
Independent, with no outside investors steering decisions. Our priorities stay pointed at your account, not a quarterly number.
Instead of buying one product, you solve multiple headaches with one company. One team, one standard, one point of contact.
Outsourcing mailroom services to ILM means we take over mailroom management end to end: receiving, opening, scanning, routing, storage, and destruction, with transparent pricing and a dedicated account manager. Most clients cut mailroom cost by 30 to 50% and see ROI within 3 to 6 months.
Outsourcing mailroom services to ILM means we take over mailroom management end to end: receiving, opening, scanning, routing, storage, and destruction, with transparent pricing and a dedicated account manager. Most clients cut mailroom cost by 30 to 50% and see ROI within 3 to 6 months.
Incoming payments scanned, endorsed, and deposited straight to your account, so cash flow never waits on the mailroom.
Incoming payments scanned, endorsed, and deposited straight to your account, so cash flow never waits on the mailroom.
Existing mailroom clients can also add Document Scanning for back file and ongoing paper. Handled by the same team, to the same standard.
01 — Collect
Mail arrives at our secure facility. Certified items are signed for and everything is logged in an activity record.
02 — Digitize
Sorted by recipient or department, junk discarded, sensitive items flagged, then scanned to searchable PDF with key fields indexed.
03 — Automate
Routing, flagging, and escalation happen automatically, so nothing falls through the cracks. Checks are captured and deposited.
04 — Activate
Delivered into your platform of choice, usually same day to two business days, ready to search, share, and act on.
Not a list of features. This is what actually changes once ILM runs your mail.
Every deadline hit, even during mail volume spikes.
Mail is available the moment it arrives, not sitting in someone’s inbox.
Know exactly where every piece is. Nothing lost, nothing mis-routed.
A dedicated, knowledgeable contact who knows your account. Not a call center.
Accuracy
On-Time Delivery
Documents processed annually
Serving organizations since 1976
These are the industries we concentrate in. If your mail is sensitive and regulated, chances are we already handle it.
Carriers and Agencies. Two main lines: Property & Casualty, and Life & Health.
Providers and Payers. PHI handled under HIPAA aligned chain of custody.
Lenders, Servicers, and Debt Collection. Checks, applications, and notices processed fast and reconciled.
Consolidated mail and check handling across many properties, routed to the right people automatically.
Legal and Law Firms, Accounting Firms, Government and Public Sector, Education, Nonprofits, Utilities, Logistics, and more.
If your business handles sensitive or regulated mail, we can probably help.
Regulated mail demands more than a locked door. Every piece is tracked, every hand off logged, and every file access controlled.
Already running NetSuite, Dynamics, or another ERP? We deliver securely into it via SFTP. Prefer a turnkey system? Our secure platform gives your team automated routing, escalation notices, fielded search, sharing controls, and a full audit log.
// Let's Collaborate
See whether ILM is the right fit for your volume and requirements. A 20-minute call, no pressure.
