Someone sells it. Someone does the accounting, legal, and HR. But it is up to you to make, service, and deliver it. Outsourcing labor-intensive tasks like mailroom operations, document scanning and data extraction, and document workflows increases productivity and quality while driving down costs, and leaves the staffing hassles to us. Fixed pricing with faster turnaround and better accuracy. Fully trained, experienced staff ready for peaks and valleys in volume. Higher security and redundancy than most teams achieve internally.
The mailroom is a single point of failure that nobody planned for.
When they are out, the work stops and nobody else knows the process.
Fine at normal levels, underwater the moment intake doubles.
You cannot see what arrived, where it went, or how long it took.
Do you struggle with:
What changes once ILM takes over the mailroom and document work.
Documented, repeatable, and staffed by a team that does nothing else.
Peaks absorbed without hiring, and no idle cost when volume drops.
Escalation and exception handling configured once, applied every time.
Activity logs and metrics across every piece, inbound and outbound.
The labor-intensive document work that slows operations, handled by one team under one contract.
Each business day we collect, digitize, and automatically route your mail to the right person or department. Printing and mailing of statements and notifications, lockbox check depositing, CASS certified presort. SOC 2, HIPAA, and PCI compliant with automated workflows.
Scanning of active or legacy paper documents, microfilm, and large drawings for instant access, plus capture of critical data fields from forms, claims, applications, and unstructured documents.
Secure SaaS to store, search, and manage your documents from anywhere. Indexed and metadata search, full audit logs, records retention management, user access controls.
Digitized documents routed to the right person, role, or department. Highly customizable workflow design and escalation so nothing is misplaced or forgotten.
Routing, escalation, turnaround targets, exception handling.
Someone who knows your account, not a ticket queue.
Volumes, turnaround, and exceptions on every piece, inbound and outbound.
We take over the labor-intensive document work as an extension of your operations team. Within a few weeks we understand your volumes and bottlenecks, begin processing, and set up exception handling so quality holds when volume swings.
We walk your current process end to end, find the single points of failure, and size the volume peaks before we propose anything.
A dedicated team builds the routing, escalation, and turnaround targets you set, then runs parallel with your team until the numbers match.
Your named Project Manager reports throughput, turnaround, and exceptions every month, and flexes staffing ahead of your busy periods.
Outsourced operations only work if the controls are stronger than the ones you had. These are the standards behind our mailroom, scanning, and workflow services, audited every year.
Attested controls
Quality management
Compliant handling
Payment card security
Excellent service from a valued partner. ILM does their thing methodically, professionally, and behind the scenes so we can do our thing. One of my favorite vendors, you all are great!
Corn Refiners Association
We have worked with ILM for several years when needing projects keyed. From start to finish, ILM has been very impressive with the way they turn jobs around.
Publishing Concepts
Tell us where the work backs up and we will show you what it costs to move it. A 20-minute call, no pressure. Or call 540-898-1406.
