Frequently Asked Questions

It all starts with a conversation to discuss your issues and intended goals. We have yet to have two clients with exactly the same project. While characteristics and certain details may be common among industry applications, we take the time to analyze your project and specifications. In many cases we will ask for samples and any other supporting information to help us build a custom quotation and often will provide sample data of your actual work. By performing a small test helps us to comprehend your project requirements for pricing and implementation and gives you confidence that we understand your requirements.

Allowing our clients to focus on their core mission instead of the hassles of staffing and expertise in non-core areas. All we provide is document and data conversion and document management solutions. We think about data solutions 24/7. This single-minded focus ensures that we stay on top of our industry by using the latest technology and industry best practices. The benefit to you, our client is 40 years of experience. An application that we use for our association lockbox client may be just as relevant for our federal defense agency. By quickly connecting these dots we help our customers get what they want from us – reliable and consistent conversion services at a cost effective price. ILM has the best, industrial grade document conversion software and equipment available in the industry and our production management techniques and processes have been honed, tested and proven over decades. Quite simply, we can do it faster and less expensive at a higher quality than our clients can. That’s the value that our clients recognize and value. What our clients do with their extra time is up to them.

We live in a global economy and ILM takes advantage of the best people and technology. Many times those resources are here in our offices. Other times they are offshore. If you require that all of your work remain within our secure facility we will fulfill that request. If you are looking for the best value of accuracy, turnaround and pricing, your documents may be received, prepped and scanned in the U.S., and then sent outside of the country for final indexing. Regardless where your work is actually performed you’re working with an ILM U.S. based Project Manager. ILM is fully responsible the security, accuracy and turnaround time of your job.

ILM offers a variety of methods for document delivery to us for processing depending upon the requirements of your project.  For those using our digital mailroom outsourcing, you can:

• Keep your current mailing address and several options to forward to us.
• Dedicated PO Box for mailing and receipt of your documents.
• FedEx, UPS or freight carriers are often used to send materials to us.
• Our secure pickup and delivery service that we offer throughout the Mid-Atlantic region.
• Secure File Transfer Protocol (SFTP) to securely transfer large volumes of data.
• Cloud based Document Management System (DMS) with automated workflow.
• Email and inbound fax services.

We can even go to your location to inventory, pack into boxes and ship via tractor trailer to our offices for processing. The options are endless.

Absolutely. Working in many industries and applications, we provide relevant references of your peers so you can get the insider scoop.

Our secure facility is located in Fredericksburg, VA just outside of Washington DC, on the I-95 corridor.  We are also in a HUBZone-designated census tract. Our address is: 1551 Emancipation Hwy. Ste 200 Fredericksburg, VA 22401

Yes. We treat our client’s information as if it were our own personal information. Systems and safe guards are in place to ward against unauthorized use and each client and project has its unique security requirements and therefore each project’s needs are addressed individually. As part of our SOC Audit (formerly SSAE 16), ISO 9001:2015 Quality Management System, and PCI Compliance, ILM has a process in place where we routinely review, monitor and update our physical, personnel and electronic security measures.

There are two flavors for electronic check depositing Image Cash Letter (ICL) and Remote Check Deposit (RCD).  Choosing which to use is primarily based on each client, frequency and volume. ICL has a  faster deposit time and requires the creation and transfer of an X9 data file to your bank.  X9 files contain a data fields such as routing and account numbers, amounts, and payors.

RCD is sending a picture of your check to the bank and they in-turn capture the check information to make the deposit.  You can use the bank’s app on your phone, or the bank may provide you with a small desktop check scanner.

Should you need access to your documents, simply give your project manager a call. Typically within 2 business days, we will retrieve and send them.

We have a variety of return options.  If not already digitized, we will priority scan and securely upload and or send originals back.