Fast and fluid data serving your members and valued customers

Processing claims, applications and the avalanche of supporting documents can easily become overwhelming not to mention costly. The ability to quickly digitally capture and distribute incoming documents can make for a well oiled machine. Outbound printing and mailing of statements, applications and policies can easily be outsourced to professionals.

Using electronic documents and editable data allows claims, underwriting and decisions to be made faster and more accurately.

An automated workflow can securely assign, organize and share applications and claims documents with other people and organizations.

A digital mailroom will reduce staffing headaches and speed response time and deposit times.

Do you struggle with:

  • Digitizing all of the different kinds of incoming claim and applicant paper documents, faxes and emails into one standardized format that everyone can work from?
  • An inefficient workflow to get the right documents to the right people so they can take action?
  • The ability to securely share information with fellow employees and outside organizations?
  • Easily storing your important information takes up too much space and worried that it may be lost or destroyed?

Client Success Story

Scanning, Lockbox and Mailing Outsource Services

Digitization & Standardization

ILM can manage all of the different instreams of documents such as applications, claims, life change documents and invoices coming into your organization. From electronic depositing, we digitize documents that you receive through mail, faxes, emails and portal uploads into usable data such as PDF files, MS Excel, XML or CSV formats.

Right Sized Staffing

We handle the hassle of recruiting, hiring, training and managing highly skilled staff to be able to manage your every demanding workload. Because we service many clients, we cross-train our employees to manage your peaks and valleys in volume.

Outbound Mailing

Custom letter generation and mailing of pre-sort, CASS certified or regular mail of notifications, statements, and invoices. Increased the speed in which you correspond with your applicants or claimants by outsourcing tedious, equipment and labor intensive tasks.

We get it – Trust and Experience Matters

How it Works


ILM receives your mail, faxes or emails and converts them into a consistent PDF format.

Digitization & Data Capture

Checks and payments are electronically deposited via Image Cash Letter (ICL) or Remote Check Deposit (RCD) along with remittance information. Data extraction of important metadata fields such as names, dates, addresses, and account numbers can also be achieved.

Deliver Usable Data

After quality control, digital files can be delivered for upload via encrypted SFTP or an automated workflow initiated so you can take action.

Our Process

We simplify the process of digitizing your documents and automating your workflow so you can make decisions and take action. In as little as a few weeks, we will understand your project, begin collecting and processing your documents. All of this set up in a customized process for your project to manage exception processing while ensuring the highest quality. Freeing you up to focus on your mission, applicants and claims.

Additional Resources

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