Fast and fluid data serving your members and valued customers
Processing claims, applications and the avalanche of supporting documents can easily become overwhelming not to mention costly. The ability to quickly digitally capture and distribute incoming documents can make for a well oiled machine. Outbound printing and mailing of statements, applications and policies can easily be outsourced to professionals.
Using electronic documents and editable data allows claims, underwriting and decisions to be made faster and more accurately.
An automated workflow can securely assign, organize and share applications and claims documents with other people and organizations.
A digital mailroom will reduce staffing headaches and speed response time and deposit times.
Do you struggle with:
- Digitizing all of the different kinds of incoming claim and applicant paper documents, faxes and emails into one standardized format that everyone can work from?
- An inefficient workflow to get the right documents to the right people so they can take action?
- The ability to securely share information with fellow employees and outside organizations?
- Easily storing your important information takes up too much space and worried that it may be lost or destroyed?
Client Success Story
Scanning, Lockbox and Mailing Outsource Services
Digitization & Standardization
ILM can manage all of the different instreams of documents such as applications, claims, life change documents and invoices coming into your organization. From electronic depositing, we digitize documents that you receive through mail, faxes, emails and portal uploads into usable data such as PDF files, MS Excel, XML or CSV formats.
Right Sized Staffing
We handle the hassle of recruiting, hiring, training and managing highly skilled staff to be able to manage your every demanding workload. Because we service many clients, we cross-train our employees to manage your peaks and valleys in volume.
Outbound Mailing
Custom letter generation and mailing of pre-sort, CASS certified or regular mail of notifications, statements, and invoices. Increased the speed in which you correspond with your applicants or claimants by outsourcing tedious, equipment and labor intensive tasks.
We get it – Trust and Experience Matters
From start to finish ILM has been impressive. Your staff is knowledgeable, friendly, accessible, attentive and professional. Your customer service is superb and the quality of work is excellent. We cannot thank you enough.
Awesome organization that was able to meet our needs and exceed our expectations.
We turned over a huge data entry/organization project to ILM not knowing quite what to expect. ILM did not disappoint. The project was completed in a timely fashion and we could not have worked with a more courteous and capable staff. We highly recommend ILM for any of your data conversion and organization projects!
(We’ve) worked with ILM for several years when needing projects keyed. From start to finish, ILM has been very impressive with the way they turn jobs around.
From the first phone call to the final conversation, the customer service was excellent! These professionals are friendly, knowledgeable, and timely. The camaraderie amongst the employees is commendable, and the positivity comes through in their work. We were really impressed with the entire experience, especially due to working with sensitive material. Well done, ILM!
Great customer service! Our experience with ILM has been wonderful! Anything we ever needed has been handled to our satisfaction.
Their accuracy, timeliness, and price cannot be beat. If there is a concern, ILM addresses it immediately and is very easy to work with.
Excellent service from a valued partner. ILM does “their thing” methodically, professionally, and behind the scenes so we can do “our thing.” One of my favorite vendors, you all are great!
ILM is a great organization. After the first phone call, they are off and running. The timeliness and quality of the product is exceptional. I have them on speed dial.
Our Process
We simplify the process of digitizing your documents and automating your workflow so you can make decisions and take action. In as little as a few weeks, we will understand your project, begin collecting and processing your documents. All of this set up in a customized process for your project to manage exception processing while ensuring the highest quality. Freeing you up to focus on your mission, applicants and claims.
