Our Every Time Guarantee is a promise we make and outlined in the service agreement we establish with clients. We want to give potential customers confidence in choosing ILM and we do so with this guarantee by not charging for inaccurate or late work. We know time is of the essence and as such, we make sure we don’t take any of yours by correcting errors or waiting for data.
The two components of the Every Time Guarantee are getting your work done:
The Right Way
Every bit of processed data – whether text or images – will be in conformance with the client-approved test. The testing phase of each project ensures that you are getting exactly what you expect with each shipment. Once you sign off on the work we deliver, we make sure the rest of the project follows suit.
At the beginning of each project, your dedicated project manager will establish a turnaround time with you. This turnaround time will include the date by which ILM must receive all of your materials since some clients may send us source materials on a rolling basis.