Capital One, a leading financial organization, was having in issue processing incoming invoices. Invoices were being paid twice and fixing the errors was tedious, time consuming and costly. The goal was to not only eliminate this issue but also reduce the costs of handling over 20,000 invoices per month.
A potent automated Accounts Payable system would eliminate double payments and offer instantaneous access to invoices. Allowing customer service representatives to answer questions immediately rather than creating trouble tickets that then required several days’ worth of research.
